Metisc - Me & You Technology

"Enable end to end customer service engagement across self and assisted service channels, including field service when there is a need for onsite help." Customer Experience Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences. Dynamics 365 for Customer Service Microsoft Customer Story:  Microsoft Dynamics 365 for Customer Service in Retail Industry Macy’s recognizes that shoppers are increasingly turning to online and mobile channels to browse for merchandise and make purchases. To optimize the shopping experience, Macy’s enhanced its website with a virtual agent based on the Microsoft Dynamics 365 AI solution for customer service. With deep connections to back-end systems, the virtual agent can take action to solve customer issues and transfer customers seamlessly to a live agent if necessary. The virtual agent is already answering more than one quarter of customer querie...

While business process management is an excellent way for you to keep your business organised and running efficiently, there are problems that you may encounter along the way. Here a few general problems you may encounter and a few possible ways to counter them You've reached a stage where customer demands an improvement with their business processes without being limited by stand-alone customer relationship management system. While business process management is an excellent way for you to keep your business organised and running efficiently, there are problems that you may encounter along the way. It's important to recognise what can occur so you can create an environment that prevents them from happening. Here a few general problems you may encounter and a few possible ways to counter them. Business Process Management does not solve the problem Remember, business process management is not the solution, but rather a tool to assist in solving problems such a...

Predictive analytics takes Dynamics 365 data and uses it to make predictions about future events. In terms of sales, predictive analytics looks at information from the entire customer life cycle to predict how customers will behave, such as whether or not they will convert. As technology evolves and the world becomes more engaged digitally, you need to know your customers and prospects better than they know themselves. This helps you tell them what they need well before they realise it on their own. By leveraging CRM predictive analytics, businesses are able to connect and engage with existing and potential customers in a new and much more effective way. Predictive capabilities have always enamoured humankind - from astrologers to data scientists. Just like our galaxy – there are patterns, clusters and trends in data, which hold astronomical value for businesses. Data driven insights could be descriptive, prescriptive or predictive and in this article my focus is Predictive Analyt...

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