"Enable end to end customer service engagement across self and assisted service channels, including field service when there is a need for onsite help." Customer Experience Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences. Dynamics 365 for Customer Service Microsoft Customer Story: Microsoft Dynamics 365 for Customer Service in Retail Industry Macy’s recognizes that shoppers are increasingly turning to online and mobile channels to browse for merchandise and make purchases. To optimize the shopping experience, Macy’s enhanced its website with a virtual agent based on the Microsoft Dynamics 365 AI solution for customer service. With deep connections to back-end systems, the virtual agent can take action to solve customer issues and transfer customers seamlessly to a live agent if necessary. The virtual agent is already answering more than one quarter of customer querie...
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