Metisc - Me & You Technology

This tool will estimate the quality of the experience your users will receive when connecting to Windows Virtual Desktop. Read More...

More organizations are using virtual environments to increase productivity and save money. Learn about the benefits of Windows Virtual Desktop. View: Benefits of Windows Virtual Desktop

With virtual meetings, your team can connect from across the globe. In this article, learn  five  tips to make the most of your virtual meetings. You'll also learn techniques  for keeping cameras on, connecting with empathy, ensuring  there's space for attendees to share their thoughts, and  setting  an agenda with an outline. Read More...

This whitepaper addresses the question of how IT infrastructure is being stretched due to COVID-19 and outlines what Azure features and services can help in the current situation. View: Supporting our customers during COVID-19

This blog outlines the latest Microsoft 365 updates that make life easier for the IT admins who help provision and manage corporate Windows and Mac machines. Read More...

Whether teaching Physical Education courses virtually or  conducting virtual prenatal visits, Derby County Community Trust is leveraging Microsoft Teams to provide  essential  services  across the county. Colleagues  are empowered to work  more efficiently together  and connect  better with people in the community. View: Derby County  Community Trust puts its trust in Microsoft Teams

Microsoft Teams  enables you to host and participate in more productive meetings and invite anyone to join, even if they are not a Teams user. This blog offers 9 tips to  have more productive meetings with attendees in and outside your organization. Read More...

Not so long ago, siloed client data was the norm. Client relationship management (CRM) software was usually used by sales teams to track their meeting data, but it was often only installed in onsite computers and keeping it updated was often a multi-task endeavor. Sales and customer services teams in the field had to keep their notes in separate documents until they were able to upload them into the database. This meant that businesses were regularly using incomplete client information to make decisions and had no way of knowing if the available data truly showed the latest interactions. Thankfully, that all changed with the advent of cloud technology. In this decade, businesses empower their customer service teams with devices they can use to update their databases in real time and applications that integrate information directly into their client's profile. And in this regard, Microsoft Dynamics 365 is leading the industry with a connected AI business cloud that fosters inno...

Every professional athlete's worst fear is a career-ending injury. And each match and training session becomes a gamble in which they risk everything to leave their name in the pages of history. Thing is, having an injury-free career is almost impossible, and as the years pass, the question becomes when they'll happen instead of if they'll happen. Such was the case of Seattle Seahawks cornerback Deshawn Shead, who in the Divisional Round of the 2016 playoffs suffered a torn ACL while playing against the Atlanta Falcons. In this video, you'll learn the compelling story of how he managed to overcome his injury thanks to the help of incredibly talented medical professionals aided by real-time data collected during his therapy sessions. After watching it, you'll gain insights into how modern sports teams are using digital tools like Microsoft Azure to complement their medical teams and ensure their athletes enjoy long, successful careers.

In this e-book, we'll look at some of the differences between online meetings and live events, and how to be successful with both. We will also describe seven steps to setting up and running an effective online event, with a handy checklist at the end. Read More...

When it comes to risk analytics workloads, Microsoft has you covered. This infographic highlights five benefits in an easy to comprehend visual. Microsoft delivers the ability to meet enterprise requirements, expertise on the latest Azure features, and a network of highly experienced data scientists to address financial service challenges. Additionally, Microsoft Premier Support ensures full adaptability and accommodates hybrid configurations. View: Why Microsoft?

This powerful thought leadership article highlights the threat of data breaches and cyberattacks, while advocating for organizations to rethink their approach to cybersecurity. Microsoft urges businesses to view data transformation and threat analytics/modeling as growth opportunities while approaching security as a core philosophy. Read More...

As a species, we've endured numerous challenges thanks to empathy and the notion that we must care for each other, especially in times of need. Governments were essentially created to ensure that our limited resources were adequately spent in creating better societies, which includes caring for those in distress and helping them through a rough situation. Modern-day governments are complex institutions with hundreds of tasks and a short amount of time to complete them, which creates a constant sense of urgency since the well-being of their citizens often times depends on their level of efficiency. In this regard, The Department of Human Services in Victoria, Australia was no exception. In this video, you'll learn how the department has succeeded in harnessing digital transformation to become increasingly more effective at resolving people's crises and delivering the social justice their citizens deserve.

Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller's issue, but they must do so while conveying empathy, assertiveness, and confidence to the person on the line using only their voice. But to do all of this effectively, they must be armed with the information they need, and must be able to easily and intuitively access it while helping patients obtain a resolution to their problem. Furthermore, they must be able to add new information based on their interaction quickly and efficiently, so if the call breaks or the patient needs to call again, their information is updated and readily available within the system. Watch this case study to learn how Providence St. Joseph Health has solved all of these challenges by employing Microsoft Dynamics 365 to provide their Patient Engagement Center Liaisons with a holistic view of patients and their needs. Read More...

Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you. In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can't quickly and accurately access your clients' data the moment they need it, they're dead in the water. And so, too, is your business in the long run. In this article, you'll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You'll also learn how it lowers the cost of each customer interaction by lowering the need...

Public institutions provide hundreds of services, and each of them represents an opportunity to use digital to increase their efficiency and reach. But so many options can seem overwhelming, and crafting a compelling, insight-filled narrative can go a long way to effectively transmitting the real benefits that governments can experience with digital transformation. In this infographic, we'll provide you with the most common scenarios that provide opportunities for governments to go digital with Microsoft for Government. We've also included examples of impactful solutions for each scenario that have allowed public institutions to obtain outstanding results with digital. After reading it, you'll be better equipped to craft attention-grabbing pitches for all branches of government institutions including Civilian Government & Public Safety, and Defense & Intelligence. View: Microsoft for Government: narrative, scenarios, and solutions

Cloud technology has enabled faster services, increased productivity, and happier workers for organizations of all sizes. But perhaps the most important characteristic of the cloud is its ability to keep your data safe from cyber attacks or physical hardware damage. And given the obsolete software and large amounts of paperwork still in use by public institutions today, this ability becomes critical. Subscribe now to learn more about how your organization can use Microsoft for Government to increase security while empowering its employees, services, and citizens. View: Protect your agency's database and citizen information by moving to the cloud. Subscribe to learn more about Microsoft for Government.

The ability to collect, store and normalize large volumes of data while creating a way to persistently identify profiles across digital touchpoints has been the holy grail for many marketers. Traditionally, Data Management Platforms (DMPs) have been used to fulfill this role, but their reliance on anonymous IDs, the lack of personally identifiable information (PII), and their focus on paid channel optimization has led marketers to look for other alternatives. This is where Customer Data Platforms (CDPs) come into play. Thanks to their usage of known IDs, PII, and their focus on owned channel personalization, they might just provide the coordinated action across all touchpoints and channels that marketers have been seeking all along. But as more and more companies look to brand themselves as CDPs, a little research can go a long way to avoiding potential frustration and going with the wrong option. In this article, you'll learn about the CDP field as it stands today, a...

So far, we've extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We've learned how digital allows them on a general level to better manage their budgets, protect their taxpayers' data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork. But what about the people who use these digital collaboration tools on a daily basis? In this video, you'll step into the shoes of Raymond, a social worker who spends most of his time in the field solving complex cases that require careful analysis to make the right choices for the city's most vulnerable citizens. You'll also learn how the New York Administration for Children's Services office uses Microsoft Dynamics 365 to give their workers access to accurate insights that allow them to successfully care for the wellbeing of the city's childr...