The iconic Fortnum & Mason has been a firm fixture in heart of London for over 300 years, where visitors from around the world come in search of its exquisite range of gifts, hampers, food and tea. Fortnum's go to great lengths to provide exceptional products and services, and the introduction of Microsoft Dynamics 365 is supporting its ambitious plans for the future.
The platform has had a transformational effect on all areas of the business, most notably its ability to connect with its customers. Watch the video to learn more about their success story.
Many employees aren't equipped to evaluate or question the outputs they receive from AI. This article from MIT Sloan explains the risk of "rubber-stamping" AI outputs without understanding the rationale behind them, and outlines strategies for building explainability into workplace systems. Read the article to learn how your organization can build a culture that embraces AI without surrendering critical thinking. For guidance on making AI a trusted tool, contact Metisc. Read More...
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