Metisc - Me & You Technology

Experience what a day might look like in the life of a Volunteer Manager who uses #MicrosoftTeams to recruit, train, and deploy volunteers to help reach constituents and communities quickly and effectively in times of need. View: Day in the life of a Volunteer Manager

This infographic displays stats on how Microsoft Teams reduces the total number of meetings as well as their duration from improved collaboration and information sharing. View: Saving time with Microsoft Teams

Microsoft Teams continues to invest in experiences that will make it easier for teams to communicate and collaborate. This article by Jared Spataro, Corporate Vice President for Microsoft 365, informs how new capabilities reflect commitment to two things: building the very best online meeting experience for customers and bringing technological solutions to traditionally underserved professionals, including Firstline and healthcare workers. The latest features include new integration between Teams and RealWear head-mounted devices, real-time noise suppression during meetings, booking apps, pop out chats, the raise hand feature, and more Read More...

In December 2018, five federal agencies in the US issued a joint statement encouraging banks to implement innovative approaches to transform fraud operations. As a recognized leader in security, Microsoft developed an advanced AI-powered fraud protection system to rise to the challenge. This infographic outlines how Microsoft uses AI to combat cyber and financial crime. View: Combatting financial crime infographic

Global losses from fraud topped $90 billion in 2018, with related costs near a crippling $175 billion. Unreliable processes, regulation and compliance, and many more issues add even more layers of risk to your organization. With Microsoft, you can protect your revenue with predictive data and smart automation to help optimize financial operations. Watch this video to see how Manage Financial Risk and Reduce Fraud solutions from Microsoft can help save you time, money, and your reputation.

When the pandemic ushered in a new reality of social distancing, Mercy Housing was able to continue supporting the residents and communities it serves while keeping everyone safe using Microsoft Teams. This customer story video outlines when COVID-19 created a tremendous need for a tool that can maintain personal connection, Teams has allowed the company to maintain reaching residents and serving its communities, growing the business while working remotely, all while supporting highly secure environments for remote work. Read More...

When analyzing what steps to take with digital transformation, Helsana—one of the largest health insurance companies in Switzerland—decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers' journeys. In this video, you'll learn how Helsana utilized Microsoft Dynamics 365 to empower its customer service and sales teams with on-point customer insights that enabled tailored offers and services. You'll also see how Microsoft Azure allowed for an increasingly secure and flexible environment that fostered innovation and improved Helsana's ability to dynamically react to new challenges.

Insurance customers want the ability to buy and be serviced from anywhere, at any time. To meet this desire, GEICO decided to focus on two key aspects: abandoning its legacy infrastructure and focusing on digital transformation from a customer engagement perspective. Watch this video to learn how GEICO evolved from a traditional, silo-based infrastructure to an integrated, automated, and collaborative model. This transition allowed for increased flexibility and productivity thanks to a DevOps approach using Microsoft Azure.

Make-A-Wish continues to drive their mission regardless of the pandemic. Leveraging technology tools enabled their team to connect wish families with wish granters. Read More...

Azure SQL Databases are intelligent and always up to date. It is the only cloud with evergreen SQL which never needs to be patched or updated. This infographic presents the benefits of Azure SQL Database and Azure Advance Threat Protection. View: Azure SQL Database: Intelligent databases that are always up to date

This one-slide introduces the benefits of using Windows Server and SQL Server with Microsoft Azure. Features include  reducing costs and streamlining IT resources; modernizing by migrating to a flexible, open cloud; innovating new apps or managing existing server apps with unlimited flexibility; and ensuring data protection, security, and business continuity.   View: Modernize digital processes to accelerate innovation and ensure data security

As a result of the Covid-19 pandemic and subsequent global disruption, health organizations have needed to adapt to become more resilient. This article explores how organizations can contribute to a personalized health ecosystem by implementing new data-based tools and technologies. Read More...

When it comes to choosing a customer relationship management (CRM) system for your business, your options have never been more abundant. Established vendors are releasing new features and functionality at an impressive pace, while new vendors are entering the market just as quickly. Solutions range from systems designed for large enterprises and SMBs to decentralized mobile workforces, and everything in between. All of this choice is giving rise to two very important questions: how to you determine which CRM solution is right for your business, and more important, how do you get business users to make the most out of the system—and out of your investment? In her article for CIO magazine entitled "8 CRM implementation best practices," author Jennifer Lonoff Schiff addresses those questions and CRM in general, distilling feedback from CRM vendors, users, and experts into eight suggestions for maximizing the effectiveness of a customer relationship management system. Read t...

If customers are the lifeblood of business, then customer relationship management (CRM) is the daily checkup to ensure that the heart is still pumping steadily and that the entire body is in good health. Metaphors aside, CRM describes the processes, tools, and activities that companies employ to understand their customers and respond rapidly to their ever-changing needs and preferences. Given the importance and widespread use of CRM across today's businesses, it would be natural to assume that CRM implementation is a fairly straightforward and routinely successful process—but rarely is this the case. This raises the question as to why—and more important, as to what your company can do to ensure that your CRM efforts pay off. In this infographic, we address those questions by distilling input from vendors, users, and experts into eight best practices that your company can follow to help deliver a successful (and ultimately, fruitful) CRM implementation. View: 8 best practices for a...