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Showing posts from January, 2022

RACQ transforms customer experience with Microsoft Dynamics 365 Business Central

The Royal Automobile Club of Queensland (RACQ) in Australia replaced a 22-year-old legacy platform with Microsoft Dynamics 365 Business Central, Microsoft Azure, and Microsoft 365. This new pipeline delivers streamlined processes and a digital feedback loop with a single source of insights for staff responding to member inquiries. The result? More engaged workers and better service for its 1.7 million members, leading to improved satisfaction. #Metisc #MSDyn365 #D365 #Microsoft Read More...

Beyond overhead Donor expectations for driving measurable impact with technology

Technology is rapidly advancing, creating both great opportunities and great needs in the nonprofit sector. This document summarizes the research findings of over 2200 individual donors, volunteers, or funding decision-makers to understand what motivates them to support organizations. As donor expectations change with the digital landscape, nonprofits face an increasingly urgent need for technology that can align with and enable their organization’s mission. Read More...

What is digital transformation? A necessary disruption

Digital transformation, accelerated during the pandemic, is redefining the way companies use technology, people, and processes to apply new business models and discover new revenue streams—while striving to meet constant changes in customer expectations surrounding products and services. The digital transformation consists of five basic steps, starting with the alignment of objectives with business goals. Emerging technology and revamped processes are important for digital transformation—but nothing is more important than having staff with the right sets of skills. From software engineers to data scientists and UX designers, each plays a key role in the success of digital transformation within a company. Review the five steps for digital transformation, find real-world examples, and see which pitfalls you’ll need to avoid.

Risk management best practices

Part of the natural landscape of every business is risk—some level of uncertainty that comes from not knowing how events will unfold as you and your team innovate. However, understanding risk management best practices can help anticipate potential issues and develop a plan. From securing cloud-based options to identifying cyber threats and other financial crimes, risk management is crucial in building business agility. Review our latest infographic to learn what you can do to minimize risks and reduce your exposure across key aspects of your business. Read More...

The Empower Process

Modern ERP systems offer built-in intelligence to help guide users to optimal outcomes. However, selecting the best business management solution isn’t always a straightforward task—factors like digital transformation, partners, and mapping should be considered. Learn the 7 steps to help select the right business management solution. Read More...

Microsoft Dynamics 365 Business Central overview

The business landscape is changing, and you need a system that allows for change. To stay on top in your industry, it’s essential to be prepared to take on anything that comes your way, including meeting customers’ needs. Successful SMBs are embracing digitalization with Microsoft Dynamics 365 Business Central. Powered by the cloud, data, and business intelligence, it lets you unify assets in a single location to help you adapt faster, work smarter, and perform better. Business Central gives you flexible deployment options and innovative solutions that grow with your business for limitless possibilities and potential. Read More...

The Empower Process

Modern ERP systems offer built-in intelligence to help guide users to optimal outcomes. However, selecting the best business management solution isn’t always a straightforward task—factors like digital transformation, partners, and mapping should be considered. Learn the 7 steps to help select the right business management solution. Read More...

Kent Water Sports pivots during COVID-19 with Dynamics 365

As people spent more time outdoors during COVID-19, Kent Water Sports experienced a huge spike in product demand for its outdoor water and snow activities equipment. Improving its e-commerce experience was essential to keep up with orders. Microsoft Dynamics 365 Commerce and Microsoft Power BI allowed Kent to thrive during the pandemic. The solution enabled employees to access, manage, and share data with ease to fulfill customer needs. Kent had a record sales year and is going strong—just like its active clients. Read More...

Leonard Cheshire supports people to live, learn, and work independently with the help of Power Apps and Dynamics 365

Leonard Cheshire is a major nonprofit that is removing barriers to independent living, learning, and working for people with disabilities. Using Microsoft Power Apps, the organization is building a complete, cohesive platform for modern, streamlined operations. After many years of disparate technologies, Leonard Cheshire staff now work on a common platform with a single view of the information they need. See their success story here: Read More...

6 steps to building a holistic security strategy​ for your nonprofit

Today's nonprofits need agile security frameworks built on holistic strategies embedded into technologies, processes, and training programs. This e-book highlights some of the strategies and best practices that nonprofits can use to successfully integrate security into the fabric of their operation. View: 6 steps to building a holistic security strategy​ for your nonprofit