Corporate digitization was the main goal of Coca-Cola Beverages Africa (CCBA) when choosing Microsoft Dynamics to take on the challenge. CCBA had numerous infrastructure issues and they needed to improve the ability of the different parts of the company to work and collaborate seamlessly. When they adopted Microsoft solutions—including Dynamics 365, Azure, and Microsoft 365—their financial operations improved. Customer relationships were strengthened, and they were able to drive HR capabilities through modernized analytic models.
Watch the close-captioned video for inspiration about how the company combined customer engagement, security, and analytics into a single platform.
Many employees aren't equipped to evaluate or question the outputs they receive from AI. This article from MIT Sloan explains the risk of "rubber-stamping" AI outputs without understanding the rationale behind them, and outlines strategies for building explainability into workplace systems. Read the article to learn how your organization can build a culture that embraces AI without surrendering critical thinking. For guidance on making AI a trusted tool, contact Metisc. Read More...
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