The customer journey has changed. Almost all B2B exchanges are done digitally today, and research suggests today’s buying groups are more diverse than ever, with millennials making up the single biggest B2B buyer group. To stay relevant, sellers need to guide and collaborate with customers remotely, understand their customers and strengthen relationships, optimize processes to reduce costs, and help teams adapt to rapidly changing environments. Review the infographic for bullet points and fast facts about the new buying reality.
Many employees aren't equipped to evaluate or question the outputs they receive from AI. This article from MIT Sloan explains the risk of "rubber-stamping" AI outputs without understanding the rationale behind them, and outlines strategies for building explainability into workplace systems. Read the article to learn how your organization can build a culture that embraces AI without surrendering critical thinking. For guidance on making AI a trusted tool, contact Metisc. Read More...
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